Maturity And Governance Gap Analysis Of Simgos At Royal Maternity General Hospital Using COBIT 5
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Abstrak
RSU Royal Maternity is a type C healthcare institution in Medan with full accreditation and is committed to high-quality service standards. To support the achievement of organizational objectives, Information Technology (IT) has become a strategic asset, enhancing efficiency, transparency, and service quality. However, implementing IT without proper management processes risks such as business needs disparities, reduced service quality, and system failures. This study aims to evaluate the information system governance at RSU Royal Maternity to ensure that IT investments deliver maximum added value. The research methodology uses the COBIT 5 framework, a comprehensive approach to IT governance. The analysis focuses on measuring maturity, with an emphasis on the Deliver, Service, and Support (DSS) and Monitor, Evaluate, and Assess (MEA) domains. This focus is intended to ensure that the operations of the healthcare support system align with Standard Operating Procedures (SOPs) and professional codes of ethics. The results of this study are expected to provide recommendations for service quality improvements that will proportionally enhance patient satisfaction at Royal Maternity General Hospital.
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Cara Mengutip
Haibati, R. W., Anggredinat, J. ., Daulay, M. R. A. ., Wu, W. A. ., & Nababan, M. N. (2026). Maturity And Governance Gap Analysis Of Simgos At Royal Maternity General Hospital Using COBIT 5. Journal of Intelligent Decision Support System (IDSS), 9(2), 99-108. https://doi.org/10.35335/idss.v9i2.355
Referensi
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Fe~rnando, E~., Gatc, J., Bi~sni~s Kalbi~s, D., Studi~ Manaje~me~n I~nformati~ka, P., Te~knologi~ I~nformasi~, J., & Ne~ge~ri~ Padang, P. (2023). E~valuasi~ Kapabi~li~tas Si~ste~m I~nformasi~ Pasi~e~n I~CU dan HCU Me~nggunakan COBI~T 5 de~ngan Domai~n BAI~. JOURNAL OF APPLI~E~D COMPUTE~R SCI~E~NCE~ AND TE~CHNOLOGY (JACOST), 4(1), 2723–1453. https://doi~.org/10.52158/jacost.451
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Hani~fa, F., I~~uddi~n, M., Arumdapta, G. A., Putri~, C. H., & Wulansari~, A. (2024). Pe~ne~rapan COBI~T 5 Domai~n E~DM dan DSS untuk E~valuasi~ Tata Ke~lola Si~ste~m I~nformasi~ PT. Al Ahram Sarana Wi~sata. I~n Journal of Compute~r and I~nformati~on Syste~ms Ampe~ra (Vol. 5, Numbe~r 2). https://journal-computi~ng.org/i~nde~x.php/journal-ci~sa/i~nde~x
Humai~ra, S., Nama, G. F., & Pradi~pta, R. A. (2024). ANALI~SI~S TATA KE~LOLA TE~KNOLOGI~ I~NFORMASI~ ME~NGGUNAKAN COBI~T 5 SUBDOMAI~N DSS01 MANAGE~ OPE~RATI~ONS (STUDI~ KASUS PT. BRI~ BO LI~WA). Jurnal I~nformati~ka Dan Te~kni~k E~le~ktro Te~rapan, 12(2). https://doi~.org/10.23960/ji~te~t.v12i~2.4254
I~rfan Syahroni~, M., STI~T Al-Azi~zi~yah, D., TGH Umar Abdul Azi~z Kape~k Gunung Sari~ Lombok Barat, J. I~., & pos, kode~. (2022). PROSE~DUR PE~NE~LI~TI~AN KUANTI~TATI~F. Jurnal Al-Musthafa STI~T Al-Azi~zi~yah Lombok Barat, 43(3).
I~snai~ni~, K. N., & Suhartono, D. (2022). E~valuati~on of Basi~c Pri~nci~ple~s of I~nformati~on Se~curi~ty at the~ Uni~ve~rsi~ty Usi~ng COBI~T 5. MATRI~K : Jurnal Manaje~me~n, Te~kni~k I~nformati~ka dan Re~kayasa Kompute~r, 21(2), 317–326. https://doi~.org/10.30812/matri~k.v21i~2.1311
Johani~s, L. L., & Tanaamah, A. R. (2022). ANALI~SI~S TATA KE~LOLA TE~KNOLOGI~ I~NFORMASI~ PADA KANTOR OTORI~TAS BANDAR UDARA WI~LAYAH VI~I~I~ MANADO ME~NGGUNAKAN FRAME~WORK COBI~T 5 PADA DOMAI~N ME~A. I~ndone~si~an Journal of Busi~ne~ss I~nte~lli~ge~nce~ (I~JUBI~), 5(1), 52. https://doi~.org/10.21927/i~jubi~.v5i~1.2266
Kojongi~an, F. A., & Ayub, M. (2021). Manaje~me~n Ri~si~ko Di~vi~si~ Si~ste~m I~nformasi~ Pe~rguruan Ti~nggi~ de~ngan Frame~work COBI~T 5. Jurnal Te~kni~k I~nformati~ka Dan Si~ste~m I~nformasi~, 7(1). https://doi~.org/10.28932/juti~si~.v7i~1.3434
Kusnadi~, Y., & Tuankotta, R. A. (2025). The~ I~mpact of I~nformati~on Syste~m I~mple~me~ntati~on (Si~mgos) i~n He~alth Se~rvi~ce~s (Case~ Study: Pratama Me~di~sal Cli~ni~c, Ambon Ci~ty). Jurnal Te~knologi~ I~nformati~ka Dan Kompute~r, 11(2), 837–847. https://doi~.org/10.37012/jti~k.v11i~2.2852
Le~ri~k, S. K., Apri~li~anus Sole~, P., & Sai~take~la, M. (2025). Journal of Arti~fi~ci~al I~nte~lli~ge~nce~ and E~ngi~ne~e~ri~ng Appli~cati~ons Appli~cati~on of the~ COBI~T 5 Frame~work i~n the~ I~nformati~on Te~chnology Gove~rnance~ Audi~t at Publi~c Re~gi~onal Hospi~tal (Vol. 4, Numbe~r 3). https://i~oi~nformati~c.org/
Moe~fi~da, N., & Sutri~sna, E~. (2026). PE~NGARUH KI~NE~RJA RUMAH SAKI~T TE~RHADAP PE~NE~RI~MAAN SI~STE~M I~NFORMASI~ MANAJE~ME~N RUMAH SAKI~T (SI~MRS) DE~NGAN ME~TODE~ TE~CHNOLOGY ACCE~PTANCE~ MODE~L (TAM) Syste~mati~c Li~te~rature~ Re~vi~e~w (SLR). 11(01).
Muthmai~nnah, Yuli~sda, D., & I~lhadi~, V. (2022). Acade~mi~c I~nformati~on Syste~m Audi~t Usi~ng COBI~T 5 Domai~n APO Frame~work. I~nte~rnati~onal Journal of E~ngi~ne~e~ri~ng, Sci~e~nce~ and I~nformati~on Te~chnology, 2(1), 123–130. https://doi~.org/10.52088/i~je~sty.v1i~1.223
Panjai~tan, I~R. E~. S., Hali~m, F., & Si~allagan, D. (2021). E~valuati~on of I~nformati~on Te~chnology Gove~rnance~ Usi~ng the~ COBI~T 5 Frame~work (Case~ Study of I~nte~grate~d Li~ce~nsi~ng Se~rvi~ce~ Age~ncy, Me~dan Ci~ty Gove~rnme~nt). I~nte~rnati~onal Journal of Re~se~arch and Re~vi~e~w, 8(9), 481–487. https://doi~.org/10.52403/i~jrr.20210961
Ramadhani~, R., Re~zy, F. A., He~rdi~yanto, O., Waluyo, I~. G., & Kompute~r, F. I~. (n.d.). PE~NE~RAPAN TATA KE~LOLA TE~KNOLOGI~ I~NFORMASI~ PADA I~NSTANSI~ (SYSTE~MATI~C LI~TE~RATURE~ RE~VI~E~W) (Vol. 4, Numbe~r 2).
Sanjaya, D., & Fi~anty, M. I~. (2022). Me~asure~me~nt of Capabi~li~ty Le~ve~l Usi~ng COBI~T 5 Frame~work (Case~ Study: PT Andalan Bunda Bi~jak). Ulti~ma I~nfosys : Jurnal I~lmu Si~ste~m I~nformasi~, 13(2).
Se~pti~awan, E~., & He~ndri~k, B. (2025). E~valuasi~ Tata Ke~lola E~-Gove~rnme~nt di~ Dukcapi~l Me~nggunakan Frame~work COBI~T 5: Anali~si~s Kapabi~li~tas dan Re~kome~ndasi~. Journal of E~ducati~on Re~se~arch, 6(1), 70–78.
Si~lvi~a, S., Syaodi~h, E~., & Bage~nda, W. (2024). E~valuasi~ I~mple~me~ntasi~ SI~MRS de~ngan Me~tode~ Te~knologi~ Acce~ptance~ Mode~l di~ RSUD Dr. Soe~kardjo Kota Tasi~kmalaya. Journal Of Soci~al Sci~e~nce~ Re~se~arch, 4, 8363–8381.
Si~naga, R., Samsi~nar, S., & Afri~any, R. (2021). I~nformati~on Syste~m Se~curi~ty Audi~t Base~d on the~ DSS05 Frame~work, COBI~T 5 at Hi~ghe~r E~ducati~on XX. BE~RKALA SAI~NSTE~K, 9(1), 35. https://doi~.org/10.19184/bst.v9i~1.20361
Si~vadjati~, B., Sofi~an, T., Achmad Zulfi~kar, F., E~ko I~ndraji~t, R., & Dazki~, E~. (2021). Anali~si~s Tata Ke~lola I~t Me~nggunakan Frame~work Cobi~t 5 Pada Domai~n Moni~tor, E~valuate~ And Asse~ss (Me~a) (Numbe~r 6).
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